Features
Core Features
Here's a list of Plainticket's main features. We believe these make it stand out and contribute in making Plainticket a unique product that should make your business operations run more efficiently and more smoothly.
Works in all browsers
Plainticket is a web application, and as such, works entirely in the browser. There is no need for you to install apps, local software, or server software. Just log in and get going!
Accessible from everywhere securely
Plainticket is accessible over the Internet, so you can log in from your office, your home, on the bus. It also is encrypted through HTTPS protocol so your information is kept secure at all times.
Custom fields
If default fields are not enough for your needs, you can define custom ones, that will be added automatically to all new tickets.
All ticket info and actions on ONE page
All information for one ticket is accessible on the same screen: ticket number, creation date, origin, subject, description, custom fields, attached files, list of messages and their attached files
You also get all available actions for one ticket on the same screen: you'll be able to edit all ticket characteristics, add files and add messages.
Worldwide timezone support
You can base your Plainticket instance in any timezone worldwide. That's quite useful when you're dealing with international suppliers.
Works on all mobile devices
Plainticket has been designed for people on the go. It's built as a responsive design cloub-based service, which means it will work and adapt its display whether you're on a desktop, a tablet or a mobile.
All active tickets on ONE page
All important information on the active ticket list is displayed on one page. It displays: ticket subject, category, name of person in charge of ticket, priority, status, planned resolution date, deadline, origin of ticket, number of new messages.
User-defined Categories
Tickets can be grouped in categories that are user-defined and user-ranked. Categories can match your product lines, your departments, or even your business workflow.
Capture emails
email capture system converts external mail into tickets. Suppliers who do not have access to Plainticket can create new tickets by simply sending emails.
Multilingual
Plainticket runs in English, French or Spanish. You can switch language on the fly.
Other features
From inline editing to reporting capabilities, you'll get here a list of many features that all come bundled with the system.
Inline editing
You can modify tickets directly from the ticket viewing screen. This function is available for basic operations, like changing a deadline, a priority, a status, or the agent in charge.
Sorting
Tickets can be sorted in one click by different criteria; Categories, priority, status, planned resolution date.
Reports and stats
Customizable reports and statistics, in pdf and Excel format. You can filter your results by duration, by ticket categories, by status, and even decide how much detail you want in your report.
Data exports
Full system data exports, in SQL and csv formats. You can export at will your data to Excel, or have your IT department make backups of all data contained in your Plainticket instance by choosing a full SQL data export.
email notifications
You can get email notifications for new tickets, for new messages within tickets, and each time a ticket is transferred to a new agent.
User-friendly and simple to use
Plainticket is much more simple to use than other issue tracking systems. It has a very short learning curve, as you can master the system in less than 20 minutes. Your team members will only need to deal with two web pages for all their operations.
Automated report sendouts
All users can define a timeframe to receive automatic reports from Plainticket. Managers can filter and track activity this way without logging in.
Multiple views
Ticket viewing mode lists all active tickets grouped by user-defined categories by default. But you can also choose to display active tickets grouped either by agent name, by priority, or by status.
Search through tickets
Search engine searches in tickets and messages attached to tickets. You can thus trace back issues your team has solved many months ago!
Types of deadlines
You can decide whether a planned resolution date for a ticket is going to be flexible, or rather like a real deadline. You can distinguish easily between the two type directly from the list of active tickets, so you can differentiate between real emergencies and those that can be rescheduled.
Configuration features
Finally, we provide you with a quick description of Plainticket configuration features.
Free configuration assistance
We provide free configuration assistance during your free trial either by email or by phone. We also provide you with training videos to get you up to speed in no time!
Site options
All options are configurable on one screen. You can define the language, colors, date formats, timezone, and email integration options you want activated.
Attachments
You can add and manage attachments to any ticket or message in the system.
Roles
There are specific roles for managers, externals suppliers, agents and administrators. Members of your team will be either admins or agents, and you can provide limited access to suppliers.
Users
User management and role attribution. Plainticket administrators can manage all users who have access to Plainticket, and add or delete users at will. Thet can also assign different roles to the said users.
Statuses
Plainticket allows you to define the necessary steps involved in business problem resolution, to match your workflow.
Categories
Categories come with many features. You can get email addresses linked to them, automatic notification of new tickets, and automatic notification of new messages in tickets.