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Category Archives: Help Desk

Issue tracking in any field of activity

A majority of people who have heard about issue tracking system, or help desks, think they’re exclusive to software development or to the IT industry. This assumption could not be more wrong. Whilst it is true that many issue tracking systems are devoted to these, some of the newer systems, like Plainticket, allow any type […]

Also posted in Best practices, Issue management, Problem Solving | Leave a Comment

Reclaim your inbox!!

Most of us have been there. You come to the office in the morning, fire up your email client, only to find that an insane amount of emails have arrived since yesterday, and they’re not even spam!! Most of them have got to do with ongoing projects, some of them call for new actions, and […]

Also posted in Customer service, Issue management | Leave a Comment



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