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Category Archives: Customer service

Resolve issues in a collaborative fashion

Our world is getting more complex. Issues and problems can very rarely be completely solved by a single individual. They may be of a technical nature, or in a service or manufacturing framework, but many issues actually require intervention from many people in order to be properly resolved. That makes collaboration all the more essential […]

Also posted in Best practices, Communication improvement, Team management | Leave a Comment

Reclaim your inbox!!

Most of us have been there. You come to the office in the morning, fire up your email client, only to find that an insane amount of emails have arrived since yesterday, and they’re not even spam!! Most of them have got to do with ongoing projects, some of them call for new actions, and […]

Also posted in Help Desk, Issue management | Leave a Comment



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