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Category Archives: Best practices

Resolve issues in a collaborative fashion

Our world is getting more complex. Issues and problems can very rarely be completely solved by a single individual. They may be of a technical nature, or in a service or manufacturing framework, but many issues actually require intervention from many people in order to be properly resolved. That makes collaboration all the more essential […]

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Issue tracking in any field of activity

A majority of people who have heard about issue tracking system, or help desks, think they’re exclusive to software development or to the IT industry. This assumption could not be more wrong. Whilst it is true that many issue tracking systems are devoted to these, some of the newer systems, like Plainticket, allow any type […]

Also posted in Help Desk, Issue management, Problem Solving | Leave a Comment

Organizing requests

In any type of business, requests can be asked through different means: In person By telephone By email As by-products of meetings As unseen consequences of projects Generally speaking, businesses deal with a mix of all of the above, in a not so organized way. It is a balancing act that may last for a […]

Also posted in Issue management, Team management | Leave a Comment

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