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Monthly Archives: May 2016

Resolve issues in a collaborative fashion

Our world is getting more complex. Issues and problems can very rarely be completely solved by a single individual. They may be of a technical nature, or in a service or manufacturing framework, but many issues actually require intervention from many people in order to be properly resolved. That makes collaboration all the more essential […]

Posted inBest practices, Communication improvement, Customer service, Team management | Leave a Comment

Issue tracking in any field of activity

A majority of people who have heard about issue tracking system, or help desks, think they’re exclusive to software development or to the IT industry. This assumption could not be more wrong. Whilst it is true that many issue tracking systems are devoted to these, some of the newer systems, like Plainticket, allow any type […]

Posted inBest practices, Help Desk, Issue management, Problem Solving | Leave a Comment



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