You get all relevant information on just TWO screens. One lists all information on active tickets, the second screen lists all information for one ticket.
Plain Ticket can be used in any domain of activity, whether you're in sales, accounting, in engineering, in manufacturing, in retail or in your own entreprise.
By centralizing all requests in one place, all stake holders can share the same information. Plain Ticket becomes your main information hub for all business issues.
Each department, sector in your company can be assigned a category in Plain Ticket, from which you'll track and follow requests of all kinds.
Plain Ticket has a very short learning curve. You can master the software within 20 minutes! Your agents will then get and interact with the system on only two screens! To help you get started, we provide free configuration assistance for the duration of your free trial. We also have training videos on our YouTube channel.
As a manager, or a an agent, you want to get on ONE page all the information regarding incoming and active requests. Plain Ticket gives you just that, and more, since you can edit many ticket attributes directly on the active tickets list.
A useful feature for suppliers and people who do not have access to Plain Ticket web interface. Anyone provided with a category email address can create a ticket by sending an email. Plain Ticket email capture system will integrate the email as a new ticket, automatically!
Plain Ticket uses 'categories' as a mean to regroup issues in your business. You can customize those at will, by products, by departments, or even to match your workflow! Now that's what we call flexibility!
You won't have to sift through multiple emails and attachments to get all the relevant information for one request. With Plain Ticket, you get all that's needed to solve one request on ONE page, be that messages, files, images etc.
You can get notifications of new tickets, of new messages within tickets. You can even create tickets directly by sending an email to the system!